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Empress Car Rental -sorry another car rental post!
#36419
01/26/2015 09:46 PM
01/26/2015 09:46 PM
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Joined: Jan 2012
Posts: 176 Nebraska
joyonthebeach
OP
Traveler
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OP
Traveler
Joined: Jan 2012
Posts: 176
Nebraska
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This will be our fifth trip to the island, less than three weeks away. Hurray! Have never used Empress before and cannot get them to respond to emails. I have a confirmation# from online booking but they said they would send a confirmation email last week and have not yet done so. This makes us uneasy. Is it normal?
Don't Postpone JOY
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Re: Empress Car Rental -sorry another car rental post!
[Re: joyonthebeach]
#36420
01/26/2015 10:56 PM
01/26/2015 10:56 PM
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Joined: Jan 2015
Posts: 30
JoeandLori
Traveler
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Traveler
Joined: Jan 2015
Posts: 30
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I usually call them on their toll free number @ 1 866 978 0849. I've always had good luck with them. Their booth is at the baggage pick up.
Joe & Lori Key West, FL
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Re: Empress Car Rental -sorry another car rental post!
[Re: joyonthebeach]
#36422
01/27/2015 06:34 AM
01/27/2015 06:34 AM
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Joined: Mar 2001
Posts: 17,567 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,567
Ohio
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Many people experience problems receiving email FROM the island. Your internet provider is usually blocking the emails. This has happened with numerous car rental agencies and many times it has been discussed.
They are very likely responding, your provider is blocking the emails.
I would suggest calling them if you have doubts.
J.D.
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Re: Empress Car Rental -sorry another car rental post!
[Re: JoeC047]
#36425
01/27/2015 12:15 PM
01/27/2015 12:15 PM
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Joined: Jan 2012
Posts: 176 Nebraska
joyonthebeach
OP
Traveler
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OP
Traveler
Joined: Jan 2012
Posts: 176
Nebraska
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It's not in our spam folder. We got one initial email from them for a quote and then no more replies. Thank you JoeandLori for the phone number, we will call them.
Don't Postpone JOY
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Re: Empress Car Rental -sorry another car rental post!
[Re: joyonthebeach]
#36426
01/27/2015 12:22 PM
01/27/2015 12:22 PM
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Joined: Jan 2012
Posts: 176 Nebraska
joyonthebeach
OP
Traveler
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OP
Traveler
Joined: Jan 2012
Posts: 176
Nebraska
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...and the phone number worked and we are confirmed! Hubby can relax now.
Don't Postpone JOY
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Re: Empress Car Rental -sorry another car rental post!
[Re: joyonthebeach]
#36427
01/27/2015 07:12 PM
01/27/2015 07:12 PM
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Joined: Jan 2015
Posts: 30
JoeandLori
Traveler
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Traveler
Joined: Jan 2015
Posts: 30
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Happy it worked. Received a lot of good advice on here - happy I can help someone. Enjoy your vacation - we'll be there in June for 2 glorious weeks. J & L
Joe & Lori Key West, FL
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Re: Empress Car Rental -sorry another car rental post!
[Re: sunmantwo]
#36431
01/30/2015 11:04 PM
01/30/2015 11:04 PM
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Joined: Jan 2015
Posts: 30
JoeandLori
Traveler
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Traveler
Joined: Jan 2015
Posts: 30
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Marvin is great - worked with him several times now!
Joe & Lori Key West, FL
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